MoD Account Client Relationship Manager –Defence / Military / Armed Forces (137w)

Website Ex-Mil Recruitment Ltd

Ex-Mil Recruitment is for Ex-Military by Ex-Military

MoD Account Client Relationship Manager –Defence / Military / Armed Forces (137w) – Home based (+ travel to customer sites) – £50,000 – £65,000


Our client is on a mission to make Wi-Fi great! They are a multi award winning Gigabit Internet Service Provider, with products and services connecting over 6 million people a year across a wide range of sectors, including Defence. Our client is the number 1 provider for recreational WiFi, holiday parks, retail and residential.


They are the largest supplier of recreational Internet to military locations in the UK and Germany. They have a presence in 150+ military sites covering over 90,000 bed spaces. You’ll be part of the team bringing 1G internet packages to every accommodation block in the UK and NI


Our client is proud of their fantastic products, and amazing growth! But they couldn’t do this without their amazing people, who go above and beyond to wow their customers and make WiFi great since being founded in 2007.


Our client’s people are both innovative and fun, creating long lasting customer relationships. They think outside the box to provide customer centric solutions allowing them to achieve the results their customers desire.  Our client has grown to the company they are today because of those amazing people that live and breathe their values, they believe that the customers priorities are imperative to the success of their business and go above and beyond to dedicate themselves to them.


*This opportunity could suit an Armed Forces Service Leaver – EG. Recently discharged Staff Quartermaster or Technical Support Officer who has built up both sales and project management skills/experience.  Likewise, a suitably qualified technical Warrant Officer or Senior NCO could be well suited for this diverse role.


Role purpose

Our client is looking for a new member of the team to help drive forward their MOD site acquisition program, assist with site specific project management tasks and strengthen their relationships with military representatives within existing MOD sites.

Key Responsibilities

·         Joining the MOD account team, you will be responsible for bringing best in class internet experience to new MOD sites across the UK.

·         Identifying new MOD sites that require investment in their broadband estate.

·         Identifying key decision makers and influencers, with the aim of scheduling a face-to-face meetings to better understand their current technical challenges.

·         In collaboration with a Solutions Architect, present the clients PAYG Solution, ensuring solution addresses technical needs.

·         Helping to coordinate site surveys with technical team and ensuring adhere to MOD and clients’ best practice.

·         Acting as a Technical Installation Liaison with the SCIDA organisation once the project goes into the build stage.

·         Liaising with Defence Infrastructure Organisation for contractual and estate management matters.

·         You’ll also inherit several existing sites, where you’ll be responsible for growing the relationship and understanding if additional products and services can add value to customers.

·         Developing effective, multi-layer relationships within the MOD, demonstrating knowledge across their business and their decision-making process, adding value and exceptional engagement – becoming a trusted and valued partner


Key Requirements

·         Working knowledge and sound understanding of the MOD Estate (Firm Build, DIO Training Estate and Service Families Accommodation) in terms of estate and barrack management.

·         Extensive contact knowledge base covering all 3 services (Navy, Army, Airforce – or at the very least having knowledge base of any single service).

·         Have the ability, experience, and gravitas to confidently engage and communicate effectively at all levels across the MOD and the Tri Service chain of command.

·         Working knowledge of how the Defence Infrastructure Organisation and PFI Sites manage the site services and infrastructure.  In addition, have a working knowledge of the MOD procurement process and the inner financial workings of the MOD.

·         Have an understanding on how Defence Digital operate their services and where they could impact on either MOD PAYG opportunities or DBI opportunities.  In particular, the Site Coordinating Installation Design Authority (SCIDA) organisation and the ECR process.  DII/DBI or a working knowledge or professional qualification of any MOD communication systems is highly beneficial.


About you

·         You will be a hungry, competitive individual with the ability to drive and motivate a high performing team. You value creating strong relationships and can engage with people from all levels. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that has:

·         Strong written and verbal communication skills when dealing with a variety of high-level MOD stakeholders.

·         A real people person with the ability to enjoy others company and create relationships with people at all levels

·         The ability to influence and convince both external customers (to buy) and internal colleagues (both to support the sales process and address customer concerns in-life)

·         Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the MOD

·         Ability to travel extensively across the UK and Ireland.

Your experience:

·         Experience within a technical role in the UK Armed Forces.

·         Communication Systems.

·         Knowledge of broadband and Wide Area Network deployments.

·         Security Cleared.


If you are interested in applying, please send a copy of your CV with a covering letter outlining why this would be the ideal opportunity for you, by email to

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Ex-Mil Recruitment Ltd

Ex-Mil Recruitment is for Ex-Military by Ex-Military

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